FAQ

1. How long does shipping take?

  • Processing: In-stock items ship within 3-7 business days .

  • Shipping: Desk lamps via parcel: 5-10 days. Bed frames and nightstands via freight: 7-20 business days . You'll receive tracking and the carrier will contact you to schedule delivery.

2. What are shipping costs?
Calculated at checkout based on item size/weight and destination. Bed frames have separate freight charges shown at checkout. Free standard shipping on qualifying orders.

3. Do you ship outside the contiguous US?
Currently, we only ship to the contiguous 48 states.

4. Do items require assembly?

  • Bed Frames: Yes, most require assembly (attaching headboard, footboard, side rails, slats). Instructions and tools included. Often requires two people .

  • Nightstands: Typically require assembly (attaching legs, knobs, or hardware) .

  • Desk Lamps: Minimal assembly (attaching base, pole, shade) .

5. What materials are used?

  • Bed Frames: Wood (solid, engineered), metal, upholstered fabric/leather.

  • Nightstands: Wood, engineered wood (MDF), metal, glass.

  • Desk Lamps: Metal, wood, plastic, ceramic; fabric/metal/glass shades.

6. What is the weight capacity?

  • Bed Frames: Varies by model (typically 500-800+ lbs). Check product specifications.

  • Nightstands: Maximum weight for tabletop and drawers specified in product description.

7. How do I care for my furniture?

  • Wood: Dust with dry cloth; wipe spills immediately; use coasters; avoid direct sunlight .

  • Upholstered: Vacuum regularly; spot clean with mild detergent .

  • Metal: Wipe with damp cloth; dry thoroughly .

  • General: Check hardware periodically and tighten if needed .

8. How do I care for my desk lamp?

  • Cleaning: Unplug before cleaning. Wipe with dry cloth. Do not use liquids on electrical parts .

  • Bulbs: Allow to cool before replacing. Use only recommended bulb type/wattage .

  • Safety: Inspect cord regularly; do not use if damaged .

9. Do desk lamps require bulbs?
Most desk lamps are sold without bulbs unless specified. Check required bulb type (e.g., A19, E26) in product description.

10. What is LTL freight delivery?
LTL (Less-Than-Truckload) shipping is used for large items like bed frames. Carrier will schedule delivery. Standard is curbside or threshold – driver will not bring inside unless White Glove service purchased .

11. What if my furniture arrives damaged?
Critical: Inspect immediately upon delivery. For freight, note any visible damage on delivery receipt before signing . Contact us within 48 hours with photos. Do not discard packaging .

12. What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, and financing options (Affirm/Klarna) for larger purchases.